terms & conditions
1. A minimum of two people are required for a class to proceed. You will be contacted via text, phone or email should a class be cancelled. Please be aware classes are on a first come first serve basis. To avoid disappointment, classes can be booked up to 10 days in advance.
2. If you have not booked into a class, in order to avoid disappointment, please call to check that the classes are taking place, particularly in the early morning and late evening. Studio phones are answered during business hours only.
3. Cancellations/Rescheduling classes need to be made more than 8 hours prior to your class beginning (morning or evenings). We understand sometimes unforeseeable circumstances can arise, but we have to be strict, fair and consistent with all clients therefore NO exceptions will be made.
4. Late cancellations will incur a lost session for all pass card holders. Memberships will incur a $5.00 charge.
5. Bookings are made online or in the studio. Call the studio (if it is out of reception hours please leave a message and we will get back to you within 24hrs) or Email: [email protected]
6. Payment must be made upon booking, NO exceptions. To book into a class you must either have pre-purchased sessions in your account or pay at the time of booking online or in the studio.
7. Out of consideration for the Instructor, other clients, and also for your own safety, the warm-up is an important aspect of each class. Please be aware that if you are more than 5 minutes late for a class, you may not be able to participate.
8. Owners and/or Instructors reserve the right to restrict clients to a particular class type for safety reasons and also reserve the right to turn clients away if they do not have the correct medical clearance.
9. If a class you particularly want is fully booked please sign up for the waiting list. Due to our 8 hour cancellation policy there is movement in the classes. Should a place become available then you will receive either an email or text from us offering you a place in the class. You are under no obligation to take a waitlisted offer, however we do ask that you respond by notifying us if you can attend or not. If you cannot make it, your place will be offered to the next client on the waitlist.
1. The Introductory Offer of 5 Classes (valid for 3 weeks) is only available to brand new clients of Body Reformers. You can only purchase the Introductory Offer once. The Introductory Offer is non-refundable, nor transferable and will activate from the date of your first class booking (this offer must be activated within 2 weeks of purchase).
2. The Foundation Special of $29.95 per week is available for purchase for the first 50 people only for a minimum of 3 months to a maximum of 12 months. There is strictly no extensions, and are non-refundable, nor transferable (this offer must be activated within 2 weeks of purchase).
3. The 10 class pass is valid for 6 weeks. This pass is non-refundable, nor transferable and will activate from the date of your first class booking.
4. The 3 months Upfront Foundation membership is available for the first 50 people. This membership is non-refundable, nor transferable and will activate from the date of your first class booking (this offer must be activated within 2 weeks of purchase).
6. All other upfront memberships include the set number of classes stated during that period. This membership is non-refundable, nor transferable and will activate from the date of your first class booking.
7. Memberships can be put on hold for up to 7 days. For medical reasons which require more than 7 days please contact the studio. Any extensions due to medical reasons must be requested before the expiry date.
8. All direct debit memberships are a 3 month minimum contract and will automatically renew unless there are prices increases. If you do wish to continue a membership with Body Reformers you must provide at least 14 days notice.
9. All private/semi private appointments need to be made via the studio and are subject to availability.
10. Private Appointments/sessions (1 person) can be cancelled up to 24 hours before a private session. If you are a no show or a late cancellation your account will be charged for that session.
11. Semi private Appointments/sessions (max 3 people) can be cancelled up to 24 hours before a private session. If you are a no show or a late cancellation your account will be charged for that session. Appointments are subject to availability.
12. If someone other than the person booked into the class arrives to use the session, they will be turned away from the class or asked to create an account and purchase their own sessions.
13. Instructors and classes are subject to change without notice. Body Reformers reserves the right to cancel classes if necessary.
14. If you do not cancel or reschedule your class outside of the 8 hour time frame or are a no show/absent from your class you will lose your session or be charged a $5.00 cancellation fee.
15. Pregnant women will require a medical clearance as of 12 weeks. Please refer to Pre/Post Natal information under the FAQ section and provide a completed Authority to Exercise form.
16. You can only attend Body Reformers group classes up until you are 28 weeks pregnant. You will then be able to attend matwork pilates or barre classes, private 1:1 sessions or prenatal classes (subject to availability). Please refer to Pre/Post Natal information under the FAQ section and provide a completed Authority to Exercise form.
17. A post-natal medical clearance will also be required upon returning to exercise (approx. 6 week).
Body Reformers does not offer childcare services. You must be at least 16 years of age to attend our adult classes. Children younger than this age are not permitted into the studio and are not to be left in the reception area or the studio while you attend classes.
Classes are 45 minutes long. Please plan to stay for the full class as leaving class early both disrupts the other members and can pose a danger to you and others as we use equipment and move around continuously in a small space. No mobiles please in classes. Grip socks must be worn for hygiene and safety reasons.
Body Reformers do not offer refunds but are flexible in that we can easily change your bookings to a preferred class, a preferred time or exchange to a private or semi- private lesson. Please note semi-private and private bookings cannot be exchanged for class passes.
At Body Reformers our class sizes are small and can fill quickly. This is why our Cancellation Policy exists which all clients must be adhere to.
1. Cancellations need to be made more than 8 hours prior to your class beginning (morning or evenings). We understand that sometimes unforeseen circumstances can arise but we have to be strict, fair and consistent with all clients across all studios therefore NO exceptions will be made.
2. A 24 hour cancellation policy applies to all private appointments. NO exceptions.
3. Late cancellations will incur a lost session for all pass card holders. Memberships will incur a $5.00 charge.
4. All direct debit memberships are a 3 month minimum contract and will automatically renew unless there are prices increases. If you do wish to continue a membership with Body Reformers you must provide at least 14 days notice.
Payment must be made upon booking, NO exceptions. To book into a class you must either have credits in your account or pay at the time of booking.
I agree that Body Reformers is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Body Reformers or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.Body Reformers does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a Body Reformers staff member.By booking into a class you automatically agree to the above Terms & Conditions.
Body Reformers ensures your details are kept private. Any information we collect in relation to you is kept strictly confidential. We do not pass on information or sell to third parties any of your personal details. We only use this information to provide you with our newsletters and specials and to personalize your experience with us. Whenever you use our web site, your computers IP address remains anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes.
DECLARATIONS: This Agreement is entered into between Body Reformers Pty Ltd and the undersigned (“Client”). The provision of personal training services by Body Reformers to Client, and Client’s use of any premises, facilities, or equipment both supervised and unsupervised are contingent upon this Agreement. ASSUMPTION OF RISK: You agree that if you engage in any physical exercise or activity, including personal training, or enter our premises or use any facility or equipment on our premises for any purpose, you do so at your own risk and assume the risk of all injury and/or damage you may suffer, whether while engaging in physical exercise or not. This includes injury or damage sustained while and/or resulting from using any premises or facility, or using any equipment, whether provided to you by Body Reformers staff or otherwise, including injuries or damages arising out of the negligence of Body Reformers and its staff, whether active or passive, or any of Body Reformers affiliates, employees, agents, representatives, successors, and assigns. Your assumption of risk includes, but is not limited to, your use of any exercise equipment (mechanical or otherwise), or other areas the change rooms, sidewalks, parking lots, stairs, lobby or other general areas of any facilities, or any equipment. You assume the risk of your participation in any activity, class, program, instruction, or event, including but not limited to weight resistance, walking, jogging, running, aerobic activities, or any other sporting or recreational endeavour. You agree that you are voluntarily participating in the activities and assume all risk of injury, illness, damage, or loss to you or your property that might result, including, without limitation, any loss or theft of any personal property, whether arising out of the negligence of Body Reformers or otherwise.
RELEASE: You agree on behalf of yourself (and all your personal representatives, heirs, executors, administrators, agents, and assigns) to release and discharge Body Reformers and their affiliates, related entities, employees, agents, representatives, successors, and assigns from any and all claims or causes of action (known or unknown) arising out of the negligence of Body Reformers, whether active or passive, or any of Body Reformers affiliates, employees, agents, representatives, successors, and assigns. This waiver and release of liability includes, without limitation, injuries which may occur as a result of (a) your use of any exercise equipment or facilities which may malfunction or break, (b) improper maintenance of any exercise equipment, premises or facilities, (c) negligent instruction or supervision, including personal training, (d) negligent hiring or retention of employees, and/or (e) slipping or tripping and falling while on any portion of a premises or while traveling to or from Body Reformers, including injuries resulting from Body Reformers supervised and unsupervised sessions or anyone else’s negligent inspection or maintenance of the facility or premises.
INDEMNIFICATION: By execution of this agreement, you hereby agree to indemnify and hold Body Reformers harmless from any loss, liability, damage, or cost Body Reformers may incur due to the provision of personal training by Body Reformers to you.
ACKNOWLEDGMENTS: You expressly agree that the foregoing release, waiver, assumption of risk and indemnity agreement is intended to be as broad and inclusive as permitted by the law in Australia and that if any portion thereof is held invalid, it is agreed that the balance shall, notwithstanding, continue in full legal force and effect. You acknowledge that Body Reformers offers a service to his/her clients encompassing the entire recreational and/or fitness spectrum. Body Reformers is not in the business of selling weightlifting equipment, exercise equipment, or other such products to the public, and the use of such items is incidental to the service provided by them. You acknowledge and agree that Body Reformers does not place such items into the stream of commerce. This release is not intended as an attempted release of claims of gross negligence or intentional acts.
You acknowledge that you have carefully read this waiver and release and fully understand that it is a release of liability, express assumption of risk and indemnity agreement. You are aware and agree that by executing this waiver and release, you are giving up your right to bring a legal action or assert a claim against Body Reformers and any negligence, or for any defective product used while receiving personal training or classes both supervised and unsupervised from them. You have read and voluntarily signed the waiver and release and further agree that no oral representations, statements, or inducement apart from the foregoing written agreement have been made.
Please agree to the above terms and conditions and sign below.
