TERMS & CONDITIONS

CLASSES AND BOOKINGS

1. A minimum of two people are required for a class to proceed. You will be contacted via text, phone or email should a class be cancelled. Please be aware classes are on a first come first serve basis. To avoid disappointment, classes can be booked up to 10 days in advance. 

2. If you have not booked into a class, in order to avoid disappointment, please call to check that the classes are taking place, particularly in the early morning and late evening. Studio phones are answered during business hours only. 

3. Cancellations/Rescheduling classes need to be made more than 8 hours prior to your class beginning (morning or evenings). We understand sometimes unforeseeable circumstances can arise, but we have to be strict, fair and consistent with all clients therefore NO exceptions will be made.

4. Late cancellations will incur a lost session for all pass card holders. Memberships will incur a $5.00 charge. 

5. Bookings are made online or in the studio. Call the studio (if it is out of reception hours please leave a message and we will get back to you within 24hrs) or Email: info@bodyreformers.com.au

6. Payment must be made upon booking, NO exceptions. To book into a class you must either have pre-purchased sessions in your account or pay at the time of booking online or in the studio. 

7. Out of consideration for the Instructor, other clients, and also for your own safety, the warm-up is an important aspect of each class. Please be aware that if you are more than 5 minutes late for a class, you may not be able to participate. 

8. Owners and/or Instructors reserve the right to restrict clients to a particular class type for safety reasons and also reserve the right to turn clients away if they do not have the correct medical clearance. 

9. If a class you particularly want is fully booked please sign up for the waiting list. Due to our 8 hour cancellation policy there is movement in the classes. Should a place become available then you will receive either an email or text from us offering you a place in the class. You are under no obligation to take a waitlisted offer, however we do ask that you respond by notifying us if you can attend or not. If you cannot make it, your place will be offered to the next client on the waitlist. 

MEMBERSHIP

1. The Introductory Offer of 5 Classes (valid for 3 weeks) is only available to brand new clients of Body Reformers. You can only purchase the Introductory Offer once. The Introductory Offer is non-refundable, nor transferable and will activate from the date of your first class booking (this offer must be activated within 2 weeks of purchase). 

2. The Foundation Special of $29.95 per week is available for purchase for the first 50 people only for a minimum of 3 months to a maximum of 12 months. There is strictly no extensions, and are non-refundable, nor transferable (this offer must be activated within 2 weeks of purchase). 

3. The 10 class pass is valid for 6 weeks. This pass is non-refundable, nor transferable and will activate from the date of your first class booking. 

4. The 3 months Upfront Foundation membership is available for the first 50 people. This membership is non-refundable, nor transferable and will activate from the date of your first class booking (this offer must be activated within 2 weeks of purchase). 

6. All other upfront memberships include the set number of classes stated during that period. This membership is non-refundable, nor transferable and will activate from the date of your first class booking. 

7. Memberships can be put on hold for up to 7 days. For medical reasons which require more than 7 days please contact the studio. Any extensions due to medical reasons must be requested before the expiry date. 

8. All direct debit memberships are a 3 month minimum contract and will automatically renew unless there are prices increases. If you do wish to continue a membership with Body Reformers you must provide at least 14 days notice.

9. All private/semi private appointments need to be made via the studio and are subject to availability. 

10. Private Appointments/sessions (1 person) can be cancelled up to 24 hours before a private session. If you are a no show or a late cancellation your account will be charged for that session. 

11. Semi private Appointments/sessions (max 3 people) can be cancelled up to 24 hours before a private session. If you are a no show or a late cancellation your account will be charged for that session. Appointments are subject to availability. 

12. If someone other than the person booked into the class arrives to use the session, they will be turned away from the class or asked to create an account and purchase their own sessions. 

13. Instructors and classes are subject to change without notice. Body Reformers reserves the right to cancel classes if necessary. 

14. If you do not cancel or reschedule your class outside of the 8 hour time frame or are a no show/absent from your class you will lose your session or be charged a $5.00 cancellation fee.

15. Pregnant women will require a medical clearance as of 12 weeks. Please refer to Pre/Post Natal information under the FAQ section and provide a completed Authority to Exercise form. 

16. You can only attend Body Reformers group classes up until you are 28 weeks pregnant. You will then be able to attend matwork pilates or barre classes, private 1:1 sessions or prenatal classes (subject to availability). Please refer to Pre/Post Natal information under the FAQ section and provide a completed Authority to Exercise form. 

17. A post-natal medical clearance will also be required upon returning to exercise (approx. 6 week).

AGE LIMITS AND RESTRICTIONS

Body Reformers does not offer childcare services. You must be at least 16 years of age to attend our adult classes. Children younger than this age are not permitted into the studio and are not to be left in the reception area or the studio while you attend classes.

CLASS PROTOCAL

Classes are 45 minutes long. Please plan to stay for the full class as leaving class early both disrupts the other members and can pose a danger to you and others as we use equipment and move around continuously in a small space. No mobiles please in classes. Grip socks must be worn for hygiene and safety reasons. 

REFUND POLICY

Body Reformers do not offer refunds but are flexible in that we can easily change your bookings to a preferred class, a preferred time or exchange to a private or semi- private lesson. Please note semi-private and private bookings cannot be exchanged for class passes. 

CANCELLATION POLICY

At Body Reformers our class sizes are small and can fill quickly. This is why our Cancellation Policy exists which all clients must be adhere to.

1. Cancellations need to be made more than 8 hours prior to your class beginning (morning or evenings). We understand that sometimes unforeseen circumstances can arise but we have to be strict, fair and consistent with all clients across all studios therefore NO exceptions will be made. 

2. A 24 hour cancellation policy applies to all private appointments. NO exceptions. 

3. Late cancellations will incur a lost session for all pass card holders. Memberships will incur a $5.00 charge. 

4. All direct debit memberships are a 3 month minimum contract and will automatically renew unless there are prices increases. If you do wish to continue a membership with Body Reformers you must provide at least 14 days notice.

PAYMENT POLICY

Payment must be made upon booking, NO exceptions. To book into a class you must either have credits in your account or pay at the time of booking.

PERSONAL AGREEMENT

I agree that Body Reformers is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Body Reformers or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.Body Reformers does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a Body Reformers staff member.By booking into a class you automatically agree to the above Terms & Conditions.

PRIVACY POLICY

Body Reformers ensures your details are kept private. Any information we collect in relation to you is kept strictly confidential. We do not pass on information or sell to third parties any of your personal details. We only use this information to provide you with our newsletters and specials and to personalize your experience with us. Whenever you use our web site, your computers IP address remains anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. 

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